Privacy Policy

Effective Date: September 4, 2026
This Privacy Policy is published at https://linc.studio/privacy.

1. Introduction
LINC Studios Inc. ("LINC Studios", "we", "us", or "our") operates the ClubLINC mobile application and related digital services ("App"). This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use ClubLINC.

We are committed to complying with privacy and data protection laws applicable to our activities and users, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25), and the European Union's General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect
2.1 Account and Profile Information
Email address used for account creation, authentication, and account communications.
Username, which may be a pseudonym or fantasy name.
Club, league, team, sport, competition, or other organization selections and preferences where available.
Other optional profile information that you choose to provide through features made available in the App.

2.2 User-Generated Content
When you use community and participation features, you may create or submit photos, short videos, posts, text, comments, reactions, poll responses, predictions, and other User Content. Depending on the feature, this content and your username may be visible to other users, clubs, leagues, or participating communities.

2.3 Participation and Engagement Data
We collect information generated through your use of ClubLINC's fan-engagement features. This may include predictions, poll responses, challenge or mission participation, reactions, comments, content interactions, participation in live or second-screen experiences, reward or voucher interactions, and other actions taken within the App.

2.4 Technical, Analytics and Usage Data
Device type, operating system, App version, and similar technical information.
Authentication or registration method and account activity.
Features accessed, screens or content viewed, and interactions with App content.
Usage frequency and engagement information used to understand active usage and retention.
Views of and interactions with official club, league, partner, or sponsored content.
Clicks or redirects to external destinations such as ticketing, merchandise, livestream, sponsor, offer, or voucher destinations.
Voucher or reward redemption events where the relevant feature supports measurement.
Error logs, crash information, and performance data.
We do not currently collect precise geolocation data or phone numbers as part of the standard ClubLINC user experience. If this changes, we will update this Policy and obtain any consent required by applicable law.

3. How We Use Your Information
Create, authenticate, and manage your account.
Provide, operate, secure, maintain, and improve ClubLINC.
Personalize feeds, content, notifications, and experiences based on your selections, preferences, and interactions.
Enable community and fan-engagement features, including predictions, polls, challenges, missions, reactions, comments, live experiences, rewards, and related features.
Send push notifications and in-app notifications where permitted.
Moderate content, enforce our Terms and Conditions, prevent abuse, and protect users and partners.
Analyse product usage, active usage, retention, feature performance, content performance, and engagement.
Measure interactions with club, league, partner, and sponsored activations, including relevant views, clicks, participation, and redemptions.
Provide clubs, leagues, and commercial partners with reporting and analytics relating to their ClubLINC environments and activations, as described below.
Respond to inquiries and provide support.
Comply with legal obligations and establish, exercise, or defend legal claims.

4. Legal Bases for Processing for EU/EEA Users
Contract performance: where processing is necessary to provide the ClubLINC services you request.
Legitimate interests: including product analytics, security, fraud prevention, service improvement, and measurement of engagement, where those interests are not overridden by your rights.
Consent: where we ask for consent, including for certain notifications, optional features, or processing where consent is required by law.
Legal obligation: where processing is necessary to comply with applicable law.

5. How We Share Information
We do not sell your personal information.

5.1 Service Providers
We may share personal information with service providers that help us operate ClubLINC, such as cloud hosting and database providers, authentication services, analytics and performance providers, content delivery services, push notification providers, and development or support providers. They may process information only for the services they provide to us and subject to applicable contractual and legal requirements.

5.2 Clubs, Leagues, Organizations and Commercial Partners
ClubLINC is designed to help participating sports organizations understand and improve fan engagement. We may provide clubs, leagues, organizations, or commercial partners with dashboards, reports, or analytics relating to their ClubLINC environments, content, and activations. This may include aggregated or statistical information such as active usage, retention, content views, reactions, comments, participation in predictions, polls, challenges or missions, click-throughs, and redemption or activation performance.

We do not sell personal information to clubs, leagues, sponsors, or other commercial partners. Where a feature requires identifiable information to be disclosed to a partner, for example to fulfil a reward, administer a promotion, or provide a partner-specific service, we will disclose only the information necessary for that purpose and will provide any notice or obtain any consent required by applicable law.

5.3 Public and Community Content
Information you intentionally make visible through community features, such as your username and User Content, may be visible to other users and participating organizations according to the design and settings of the relevant feature.

5.4 Legal Requirements and Safety
We may disclose information where required by law or a valid legal process, or where reasonably necessary to protect the rights, safety, property, or security of LINC Studios, our users, partners, or others.

5.5 Business Transfers
If LINC Studios is involved in a merger, acquisition, financing, reorganization, or sale of all or part of its business or assets, information may be disclosed or transferred as part of that transaction, subject to applicable law.

6. Data Retention
We retain personal information for as long as reasonably necessary to provide the App, maintain your account, fulfil the purposes described in this Policy, meet legal or contractual requirements, resolve disputes, prevent fraud, and protect legitimate business interests. Retention periods may vary by data type and purpose.

You may delete your account directly within the App via Settings > Account > Delete Account, or request deletion by contacting us at connect@linc.studio. User Content that has been shared with or interacted with by others may not disappear automatically from every context, but we will process valid deletion requests in accordance with applicable law and the technical context of the content.

7. International Data Transfers
Your information may be stored or processed in Canada, the United States, or other countries in which LINC Studios or its service providers operate. Those countries may have different data protection laws. Where required for transfers of personal data from the EEA, UK, or other jurisdictions with transfer restrictions, we will use appropriate safeguards, such as approved contractual clauses or another lawful transfer mechanism.

8. Security
We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. Measures may include encrypted transmission, access controls, authentication controls, monitoring, and secure cloud infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights
9.1 Rights for Users Generally
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Delete your account and personal information directly within the App, or request deletion, subject to applicable exceptions.
Withdraw consent where processing is based on consent.
Manage or disable push notifications through your device settings.
Account deletion is available at any time within the App under Settings > Account > Delete Account. To exercise other privacy rights, contact us at connect@linc.studio. We may need to verify your identity before completing a request.

9.2 Additional Rights for EU/EEA Users
Restrict processing in certain circumstances.
Object to processing based on legitimate interests.
Receive eligible personal data in a structured, commonly used, machine-readable format.
Lodge a complaint with the competent data protection authority.
We will respond within the timeframe required by applicable law. Where applicable, you may also have rights relating to automated decision-making. ClubLINC's standard fan-engagement analytics and personalization are not intended to produce legal or similarly significant effects on users.

9.3 Additional Rights for Quebec Users
Users in Quebec may have additional rights under Law 25, including rights relating to access, rectification, deletion in applicable circumstances, data portability where available, and information about certain automated decisions. Requests may be submitted using the contact information below.

10. Children's and Teen Privacy
ClubLINC is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the standard App experience. If we learn that we have collected personal information from a child under 13 contrary to applicable requirements, we will take appropriate steps to delete it.

Users under 18 are required by our Terms and Conditions to have parent or legal guardian consent. Specific youth, academy, school, or partner programs may require additional age-verification, parental-consent, or privacy measures before they are made available. We will implement such measures where required by applicable law and the relevant program design.

11. Push and In-App Notifications
With your permission, we may send push notifications relating to App activity, live events, games, content, clubs or leagues you follow, community activity, predictions, challenges, missions, rewards, and other relevant ClubLINC features. You can disable push notifications through your device settings. We may also provide in-app notifications as part of the service.

12. App Storage, Analytics and Tracking Technologies
ClubLINC may use device or application storage, authentication technologies, analytics tools, software development kits (SDKs), and similar technologies necessary to operate, secure, measure, and improve the App. These technologies may collect the technical, usage, and engagement information described in this Policy.

We do not use third-party tracking cookies to sell personal information or for third-party cross-context behavioural advertising. If our use of tracking or advertising technologies materially changes, we will update this Policy and obtain consent where required.

13. External Links and Partner Destinations
ClubLINC may link to external services such as ticketing, merchandise, livestreams, sponsor websites, offers, or voucher destinations. When you leave ClubLINC, the external provider's privacy policy and terms apply to information collected directly by that provider.

14. Changes to This Privacy Policy
We may update this Privacy Policy as ClubLINC evolves. We will update the Effective Date and, where feasible or legally required, provide notice of material changes through the App, email, or another appropriate channel. Where a new purpose or processing activity requires consent under applicable law, we will seek that consent before relying on it. The current version of this Privacy Policy is always available at https://linc.studio/privacy.

15. Contact and Data Controller Information
LINC Studios Inc. is responsible for personal information processed through ClubLINC as described in this Policy, except where another organization is independently responsible for its own processing under applicable law.

LINC Studios Inc.
Burnaby, British Columbia, Canada
Email: connect@linc.studio